Job Description

Job Title: Assistant Manager – Digital Banking and IVR

Job Description: As an Assistant Manager for Digital Banking and IVR at RAKBANK, you will manage and optimise digital banking channels and interactive voice response (IVR) systems, ensuring seamless customer self-service experiences across phone and digital touchpoints.

Responsibilities:

• Oversee the performance, enhancements, and maintenance of digital banking platforms and IVR systems.
• Collaborate with product, IT, and operations teams to implement new features and improve channel performance.
• Monitor customer usage, journey analytics, and satisfaction metrics to drive continuous improvement.
• Manage vendor relationships and support troubleshooting for system issues.

Qualifications Needed:

• 4+ years of digital banking, IVR, or contact centre technology experience in banking or fintech.
• Strong understanding of IVR systems, digital channels, and customer self-service technologies.
• Analytical mindset with experience in data-driven decision-making and process optimisation.
• Fluent in English and Arabic; excellent communication and stakeholder management skills.

What the Company Offers:

• Competitive tax-free salary with performance bonuses.
• Comprehensive health insurance and relocation assistance.
• Opportunity to shape digital banking and IVR experiences at a leading UAE bank.

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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