Customer Support Agent

Job Description

Job Description

Job Title: Customer Support Agent

Job Description: As a Customer Support Agent for an Islamic fintech and halal investment platform, you will be responsible for ensuring all clients receive the support and attention they require — proactively finding new ways to enhance the customer experience for a fintech platform committed to Sharia-compliant, halal investing. You will provide professional, empathetic client support across digital channels while upholding the highest standards of financial services communication compliance.

Responsibilities:

• Ensure all clients receive the support and attention they require across a Sharia-compliant fintech and investment platform
• Proactively find new ways to enhance the customer experience for halal investment platform users
• Handle inbound client queries via digital channels — resolving account, product, and investment-related questions professionally
• Provide clear, accurate information on halal investment products, platform features, and account management
• Escalate complex or sensitive client issues to the appropriate specialist teams with proper documentation
• Maintain accurate records of all client interactions in the platform’s CRM and support management systems
• Contribute to knowledge base and FAQ development based on common client queries and support themes
• Stay current on Sharia-compliant investment products, Islamic fintech developments, and applicable UAE regulations

Qualifications Needed:

• Experience in customer support or client service within a fintech, investment, or Islamic financial services environment
• Genuine interest in Islamic finance, halal investing, and Sharia-compliant financial products
• Excellent Arabic and English communication skills for multicultural UAE client service
• Professional, empathetic, and solutions-oriented approach to client interaction
• Understanding of digital investment platforms and halal investment products preferred
• Proficiency with customer support platforms and CRM systems

What the Company Offers:

• Customer Support Agent role at an Islamic fintech and halal investment platform in Sharjah
• Opportunity to serve clients committed to Sharia-compliant, ethical investing

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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