Solutions Engineer

Job Description

Job Description

Job Title: Solutions Engineer

Job Description: As a Solutions Engineer at Lean, you will help customers design, implement, and launch integrations successfully. You will work closely with clients and internal teams to support technical presales, guide implementation from sandbox to production, and help customers adopt Lean’s products effectively. You will partner with Sales, Product, and Engineering to solve problems, keep delivery on track, and create smooth integration experiences. This is a client-facing role for technically strong, adaptable problem-solvers who enjoy turning customer needs into practical solutions.

Responsibilities:

• Build strong working knowledge of Lean’s products, APIs, and common integration patterns and apply that knowledge to support client implementations.
• Troubleshoot integration and API issues independently in standard cases, and escalate effectively when problems are ambiguous or high risk.
• Support high-quality implementations by following established best practices, preparing clients well, and helping drive reliable launches.
• Understand client goals, constraints, and use cases; ask thoughtful questions; and tailor technical guidance to their context.
• Communicate clearly and professionally with clients, simplify technical concepts, and keep them informed throughout implementation.
• Take ownership of assigned workstreams, follow through reliably, and contribute to successful client launches and adoption.
• Notice signals for expanded client needs or product usage and surface relevant opportunities to Sales or CSM.
• Keep Salesforce, Slack, Notion, and other internal tools up to date with progress, decisions, and next steps.
• Manage workload effectively, follow implementation plans, meet deadlines, and help keep launches on track.
• Work effectively with Sales, Product, Engineering, CSM, and Support to resolve dependencies and move client work forward.
• Share useful learnings, contribute to internal documentation, and support teammates when helpful.

Qualifications Needed:

• 3+ years in Solutions Engineering, Pre-sales Engineering, Solutions Consulting, Implementation, or a similar client-facing technical role, ideally in SaaS or API-first environments.
• Comfortable working with REST APIs, reading technical documentation, debugging integration issues, and guiding clients through implementation.
• Excellent written and spoken English; Arabic is required.
• Highly accountable, organized, and proactive; able to manage multiple workstreams, communicate clearly, and adapt quickly in a fast-moving environment.
• Familiarity with payments, fintech, or bank integrations is a plus.

What the Company Offers:

• Competitive salaries and private healthcare.
• Flexible office hours.
• Meaningful equity stake in the business for every team member.
• Work at the region’s most valuable Open Banking platform trusted by 300+ clients.
• Backed by General Catalyst, Sequoia, and Shorooq with a recent $67.5M Series B.
• Part of a company expanding into new markets and launching new products across MENA.
• Equal opportunity and affirmative action employer.

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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