Account Manager – Enterprise Merchants

Job Description

Job Description

Job Title: Account Manager – Enterprise Merchants

Job Description: The Enterprise Account Manager will own relationships with strategic merchant partners — driving adoption of new products, growing transaction volumes, reducing merchant churn, and positioning Tamara as the preferred BNPL and payments partner for enterprise commerce in MENA.

Responsibilities:*

• Manage and grow a portfolio of enterprise merchant relationships — serving as the primary strategic point of contact for key accounts
• Drive merchant activation, product adoption, transaction volume growth, and contract renewal across the enterprise portfolio
• Conduct regular business reviews with senior merchant stakeholders, presenting performance data and identifying growth opportunities
• Coordinate internally with Product, Operations, Risk, and Marketing teams to deliver on merchant needs and resolve issues
• Identify upsell and cross-sell opportunities including new Tamara products (banking, financing, analytics tools)
• Monitor merchant performance metrics and proactively identify accounts at risk of churn or disengagement
• Represent Tamara at merchant partner events, industry conferences, and business review meetings
• Provide market and competitive intelligence on the BNPL and payments ecosystem to inform product and commercial strategy

Qualifications Needed:

• 4+ years of account management, enterprise sales, or commercial relationship management experience ideally in fintech, payments, e-commerce, or SaaS
• Proven track record managing and growing senior-level B2B merchant or enterprise client relationships
• Strong commercial acumen — ability to analyse performance data and identify actionable growth strategies
• Understanding of BNPL, payments, or merchant acquiring products and ecosystems preferred
• Arabic language skills — required for KSA merchant engagement
• Must be based in or willing to relocate to Riyadh

What the Company Offers:

• Strategic account management role at Saudi Arabia’s first fintech unicorn with 40,000+ merchant partners
• Direct responsibility for some of the GCC’s most recognized global and regional brands
• PIF-backed company with mission to revolutionize shopping, payments, and banking across the region
• 40+ nationality team with global offices in Riyadh, UAE, Egypt, Germany, and Vietnam

Are you interested in this position? Apply by clicking on the “Apply Now” button below!

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