Job Overview
Fintech Customer Support Specialist
Job Description
We are hiring a Fintech Customer Support Specialist to provide exceptional assistance, resolve inquiries, and improve customer satisfaction for fintech products.
Key Responsibilities
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Respond to customer inquiries via email, chat, and phone.
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Troubleshoot and resolve product-related issues.
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Collaborate with product, operations, and technical teams.
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Document customer feedback and report recurring issues.
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Assist in improving processes to enhance customer experience.
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Monitor support KPIs and ensure timely resolution of cases.
Qualifications Needed
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Bachelor’s in Business, Communication, or related field.
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1–3 years experience in customer support, preferably in fintech or tech.
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Strong communication, problem-solving, and empathy skills.
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Knowledge of CRM systems and support tools.
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Ability to manage multiple cases and prioritize effectively.
What the Company Offers
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Competitive salary with benefits.
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Opportunities to contribute to exceptional customer experiences.
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Flexible, collaborative, and growth-oriented work culture.
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Exposure to innovative fintech solutions and customer operations.
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Career growth opportunities within customer success and support.
Are you interested in this position? Apply by clicking on the “Apply Now” button below!
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